Overland Models
Overland Models Built to Inspire

FAQ


What is Overland Models, Inc.?
We are importers of fine brass scale models. Overland Models imports scale model trains in (N, HO, and O scale) from South Korea. We specialize in model railroad steam locomotives, diesels, cabooses, rolling stock and railroad related structures.

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Why is Overland Models, Inc. licensed with prototype manufacturers?
Overland Models, Inc., greatly values its relationships with the prototype manufacturers that create the designs and also the railroads that both purchase and decorate the equipment. We firmly believe that the design and paint scheme add value to our product. Imagine how lifeless our model railroads would be with generic designs and lifeless paint schemes.

Overland Models Licensing Modeling Agreement Partners:

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I see ‘stand-by’ noted on some model descriptions…what is stand by?
We do projects based on customer interest. When a project is announced we list the railroads, paint schemes and road numbers offered on our Future section of our price list. The success or failure of a project is based on the number of reservations we receive from customers so that we can set the appropriate production numbers. Once the production numbers are established, we may have more orders for the model than we will have models. The reservations received above and beyond the planned production quantity are listed as ‘Stand By’.

Overland continues to take reservations once a production has exceeded our expectation so that if someone has to cancel, the next customer in line will automatically be moved into a firm position.

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What do the dates mean on the Future Items section?
These dates indicate when we expect the models to be delivered to our warehouse. When we list TBA (To Be Announced) these are models that we cannot yet estimate a price or delivery time frame for the model. Every effort is made to update our website on a weekly basis in order to provide you with the timeliest information possible. As our builders provide the timeline for delivery, we will update our website. We understand that many customers are trying to budget for their models, but when TBA is listed, we really don’t have any more information to provide, and will not be able to help you if you opt to call and inquire further.

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Can I buy your models direct?
We strongly urge you to support those that support our product. A complete list of our authorized Overland Models dealers is listed in the "Where To Buy" section of this website. Shops are listed with their address, phone number, fax, e-mail, and web information that are provided by the dealer.

However, if you do not have a dealer that is nearby or that you feel comfortable we will be happy to handle your request. Direct sales are handled at the full MSRP with an additional charge for shipping. Discounts are not provided.

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How are models that just arrived already sold-out?
Our production quantities are set well in advance of the model delivery. Due to the limited nature of our productions it is our goal, as with most businesses, to be sold-out upon delivery. Therefore, the best way to own the model you want is to keep up to date with our latest project announcements, and promptly place a reservation with an Overland Models dealer.

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What is the best way for me to reserve a future model?
Please contact one of our many dealers throughout the world. The dealer is our main sales network. They will in turn contact Overland and place their name on a reservation list. Upon receipt of the reservation they will receive a notice indicating if they have a firm or stand-by reservation. When the models are due to arrive in the US we will send out a ‘Pick-up Notice’ requesting payment in full. At this time many dealers will also request payment from you…the customer.

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Seems when I see a model in a magazine, it is already on stand-by, or sold-out. How do I keep up to date on all the projects and models that you are doing?
Due to the limited nature of our products it is conceivable that an advertised model could be listed as ‘stand-by’ or ‘sold out’ prior to arrival.

To keep up-to-date we strongly suggest that you check our website regularly and to sign up for our e-mail updates via a link on our homepage.

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Where are your models advertised?
We regularly place advertisements in the following magazines:

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Do you have a shop I can visit?
Overland Models is not a hobby shop and does not have a showroom that is open to the public. Please refer to our "Where To Buy" section to find a dealer near you. We strongly urge you to support your favorite Overland Models Dealer.

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How can I get pictures of these models?
Currently we do not sell any pictures of our models. Please review our copyright policy for the rules and regulations regarding use of our photos.

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How can I get information on all the models that Overland Models, Inc has done?
At this time we do not have a complete historical list that is available to the public. We do keep a master list on file and hope to some day print an updated list with retail price and delivery date information.

Another useful resource is the THE BRASS TRAIN GUIDE BOOK by Dan Glasure. Dan has created a great product that has a printed element updated as needed and an electronic form on his website at www.brassguide.com.

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Do you repair models?
We do offer a limited repair service at our office. First, we ask that you contact the shop that sold the model to you. They may be able to assist you before contacting us. If they cannot help, please contact Overland Models by e-mail, fax or phone requesting authorization for a return. We will first attempt to rectify your problem over the phone. If we cannot correct the problem over the phone we will authorize the return of your model.

Please understand we have been importing models for nearly 30 years. We continually try to improve details and overall operation of our models with each and every production run. Replacement parts belonging to older models are more than likely very limited or no longer in existence. Because of this, servicing older models can prove to be a very difficult task.